Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 4 business days
  • Europe : 3 - 5 business days
  • Australia, New Zealand and Oceania : 5 - 7 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Digital downloads
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    Information I Collect
    Dear customer, to fulfill your order, you should provide me with the following information (which you authorized Etsy to provide to me), such as your name, phone number, email address, postal address and the details of the product that you’re ordering. For all shipping methods, I will need your phone number (so they will be able to contact you in order to deliver the jewelry if you are not available or should reschedule delivery)

    Frequently Asked Questions

    Custom and personalized orders

    Customization and alteration of design as well as engraving in order to give your jewelry more uniqueness is mostly welcome!
    I will be happy to add engraving (for a fee) to your jewelry if possible. Please look for the Engraving listing.
    Please notice Custom made designs or jewelry with engraving are non-refundable.
    I will be glad to assist you in designing the jewelry of your dreams. I put a lot of efforts in the design process of a custom made jewel. You can send me a picture or sketch of what you have in mind which I will turn into a 3D render. After your confirmation, I start the production of the real jewelry. Such a process can take up to a few weeks, so please take it in mind when you start such a process with us

    Sizing details

    To select your size please write it at the comments field at checkout.
    I offer our rings in ring sizes 4-9 US.
    Half and quarter sizes are available.
    The price of the rings may slightly vary due to size.
    For sizes above ring size 9 US please contact me and I will get back to you with a quote.

    PLEASE verify your ring size before purchasing.

    Circumference (mm) / Diameter (mm) / US size

    46.8 mm / 14.9 mm/ US 4
    48 mm / 15.3 mm/ US 4.5
    49.3 mm / 15.7 mm/ US 5
    50.6 mm / 16.1 mm/ US 5.5
    51.9 mm / 16.5 mm/ US 6
    53.1 mm / 16.9 mm/ US 6.5
    54.4 mm / 17.3 mm/ US 7
    55.7 mm / 17.7 mm/ US size 7.5
    57 mm / 18.1 mm/ US size 8
    58.3 mm / 18.5 mm/ US size 8.5
    59.5 mm / 19 mm/ US size 9
    60.8 mm / 19.4 mm/ US size 10

    or any European size

    Should you pay for shipping?

    No, I Offer Free Shipping Worldwide!!

    I ship with DHL & Fedex which makes the shipment very secure. The delivery time usually takes 2-4 business days to the USA , about 3-5 business days to Europe, and about 5-7 business days to other parts of the world.

    An adult signature is be required at the time of delivery; high-value packages ship with full insurance, tracking, and an adult (21+) signature required upon delivery.

    I will need your phone number to secure delivery. For all shipping methods,a valid number is mandatory (so they will be able to contact you in order to deliver the jewelry if you are not available or should reschedule delivery)

    Payment

    The payments can be made via PayPal, Credit Card, bank transfers (take into consideration those can take a few days) and other payment options, available at checkout.

    Installments: Payment Plans are also available to please contact me if you would like to set up a layaway plan.

    Do you offer payment plans?

    Yes! In an effort to make your purchase as easy as possible on your wallet we will do our best to assist you.
    I will be happy to extend a layaway option for customers that wish to pay in installments. Please contact me if you would like to set up a layaway plan.

    All layaway orders are subject to the following:
    • A non-refundable deposit of 35%
    • The customer is obligated to track payment progress
    • Full payment is required before jewelry production can begin
    • Full payment is required before items are shipped
    • All items purchased through this program are considered final sale
    • Plans showing no payment progress within 3 months are subject to forfeit and items will be taken off hold.

    Do I offer a warranty on our jewelry items?

    Yes, we do!
    I offer 90 days warranty on each item in our shop.
    I can tell you from our experience that we are helping our customers even beyond those 90 days.

    With ILANIS Bridal & Fine Jewelry, you can shop with full confidence.
    When you buy a jewelry design from me you can be sure that there is always someone that will be glad to assist and help you 24/7.

    Customer service is something that is very important to me.
    Please note that maintenance, repair, sizing or other services performed by someone other than myself, will void your manufacturer warranty.

    What is a lab created (lab grown) diamond?

    There are 2 kinds of LAB GROWN DIAMONDS. CVD lab grown diamonds and HP lab grown diamonds.
    The difference between the CVD and HP Lab Grown Diamond is the CVD Lab grown diamond will react to a diamond detector pen and the HP Lab Grown Diamond will not.
    Lab created CVD diamonds are technically exactly the same as natural diamonds. The chemical compound of CVD lab created diamonds is completely identical to the chemical compound of natural diamonds. The only difference between the two is that natural diamonds are mined from the earth and CVD lab created diamonds are created in lab conditions, by mimicking natural processes. I offer both CVD IGI certified lab created diamonds and 100% conflict free natural diamonds.

    Wholesale availability

    We do not sell wholesale through the ETSY platform
    We sell B2C through ETSY - only private customers are able to purchase via the ETSY platform.

    Legal imprint